Refund policy
Effective Date: January 1, 2022
Welcome to Purlvia.site. At Purlvia, we are committed to providing stylish wallets, organizers, and everyday accessories that meet high standards of quality and craftsmanship. Your satisfaction is extremely important to us, and we believe online shopping should always be a confident, worry-free experience. For that reason, we proudly offer Free Worldwide Shipping and a 30-Day Free Return & Refund Policy on eligible purchases.
Please read this Return & Refund Policy carefully before placing an order.
1. Our Promise
Customer satisfaction has always been one of our highest priorities. If you are not completely satisfied with your purchase for any reason, we're here to help.
Our return policy has been designed to be fair, transparent, and simple while protecting both our customers and our business.
2. 30-Day Return Window
You may request a return within 30 calendar days from the date your order is successfully delivered.
If more than 30 days have passed since delivery, unfortunately we may no longer be able to approve a return unless required by applicable consumer protection laws.
3. Free Returns
Unlike many online stores, Purlvia proudly provides free returns on eligible products.
You will not be charged any return handling fees for approved returns.
Depending on your location, our support team may provide:
- A prepaid return shipping label
- The nearest authorized return address
- Alternative return instructions
- A local warehouse (where available)
Please do not send any products back before receiving return authorization.
4. Eligibility for Returns
To qualify for a return, items should generally meet the following conditions:
- Returned within 30 days
- In clean condition
- Free from intentional damage
- Include original accessories when applicable
- Include original packaging whenever possible
Products may still qualify for return if the packaging has been opened for normal inspection.
5. Items That Arrive Damaged
Although we carefully inspect every shipment before dispatch, damage may occasionally occur during transportation.
If your order arrives:
- Damaged
- Defective
- Broken
- Missing components
- Incorrect
Please contact us within 7 days after delivery.
To help us resolve the issue quickly, please include:
- Order number
- Photos of the package
- Photos of the shipping label
- Photos of the product
- Description of the issue
After verification, we may offer:
- Free replacement
- Full refund
- Partial refund
- Store credit
depending on your preference and the situation.
6. Wrong Item Received
If you receive the wrong product, please notify us immediately.
Once confirmed, we will arrange a replacement at no additional cost.
If you prefer, you may also choose a full refund instead.
7. Lost Packages
If tracking indicates unusual delays or your package appears to be lost during transit, please contact us.
Our customer service team will investigate directly with the shipping carrier.
If the package is officially confirmed lost, we will provide either:
- A replacement shipment
or
- A full refund
at your choice.
8. Refund Options
Eligible refunds may be issued through one of the following methods:
- Original payment method
- Store credit
- Replacement item
- Exchange (where applicable)
Customers may choose their preferred option whenever possible.
9. Refund Processing Time
Once your returned item has been received and inspected, you will receive an email notification regarding your refund status.
Approved refunds are typically processed within:
3–7 business days
Banks and payment providers may require additional processing time.
Depending on your payment method, it may take between:
5–10 additional business days
before the refund appears on your account.
10. Exchanges
If you wish to exchange your product for another color or available variation, simply contact our customer support team.
Exchanges are subject to:
- Inventory availability
- Product condition
- Eligibility requirements
If the requested item is unavailable, alternative options will be offered.
11. Order Cancellation
Orders may usually be cancelled before shipment.
If your order has not entered fulfillment, we will issue a complete refund.
Once an order has shipped, it can no longer be cancelled but may still qualify under our standard return policy.
12. Non-Returnable Situations
Returns may not be accepted if products:
- Show signs of misuse
- Have been intentionally damaged
- Were modified after delivery
- Are missing essential components due to customer actions
- Were returned without authorization
Each case is reviewed individually.
13. Promotional Items
Products purchased during promotional events remain eligible for returns unless specifically marked as:
- Final Sale
- Clearance
- Non-returnable
Such exceptions will always be clearly stated before purchase.
14. Gift Purchases
Items purchased as gifts may also qualify for returns within the standard return period.
Depending on the circumstances, refunds may be issued as:
- Store credit
- Replacement product
15. Return Authorization
Before sending any item back, customers must first contact us.
Our support team will provide:
- Return approval
- Return address
- Shipping instructions
- Required documentation
Unauthorized returns may delay processing.
16. International Returns
Purlvia proudly serves customers worldwide.
International customers are also covered under our 30-Day Return Policy.
Return procedures may vary depending on destination country and local logistics providers.
17. Refund Currency
Refunds are issued in the same currency used during the original purchase whenever possible.
Exchange rate differences caused by banks or payment providers are outside our control.
18. Chargebacks
If you experience an issue with your order, we encourage contacting our support team before initiating a payment dispute.
Most issues can be resolved quickly through replacement, refund, or exchange.
19. Contact Information
If you need assistance with a return or refund, please contact us.
Purlvia.site
Email: support@Purlvia.site
Phone: (437) 246-9859
Address:
7 Flood Pl
Hearst, ON P0L 1N0
Canada
20. Policy Updates
Purlvia reserves the right to update this Return & Refund Policy at any time to reflect operational improvements, legal requirements, or service enhancements.
Any updates become effective immediately upon publication on this website.
By placing an order with Purlvia, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.