Shipping policy

Effective Date: January 1, 2022

Welcome to Purlvia.site. At Purlvia, we are committed to providing a reliable, transparent, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order with Purlvia, you agree to the terms outlined below.

1. Free Worldwide Shipping

Purlvia proudly offers FREE Worldwide Shipping on every order.

No minimum purchase is required to qualify for free shipping. Whether you are purchasing a single wallet or multiple accessories, your order will be shipped free of charge.

Our goal is to make premium everyday accessories accessible to customers around the world without unexpected shipping costs.

2. Shipping Destinations

We currently ship to customers in most countries and regions worldwide.

Our logistics partners continuously expand delivery coverage to ensure reliable international service.

In rare cases where shipping restrictions apply due to local regulations or carrier limitations, our customer support team will contact you promptly to discuss available alternatives or issue a full refund if necessary.

3. Order Processing Time

Orders are processed after payment has been successfully verified.

Typical processing time is:

1–3 Business Days

During this period, we:

  • Verify payment information
  • Prepare products
  • Perform quality inspections
  • Carefully package your order
  • Assign shipment to the appropriate logistics carrier

Orders placed on weekends or public holidays will begin processing on the next business day.

4. Estimated Delivery Time

After shipment, the estimated delivery time is:

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier operations
  • Weather conditions
  • National holidays
  • Transportation disruptions
  • Remote delivery locations

These delivery times are estimates and should not be interpreted as guaranteed delivery dates.

5. Order Confirmation

Immediately after placing your order, you will receive an order confirmation email.

This email confirms:

  • Your order number
  • Purchased products
  • Shipping address
  • Billing information
  • Payment confirmation

If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.

6. Shipment Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email typically includes:

  • Tracking number
  • Shipping carrier
  • Tracking link (when available)
  • Shipment status

Tracking information may require 24–72 hours to become active after the shipping notification has been sent.

7. Order Tracking

Customers can monitor shipment progress using the tracking information provided via email.

Tracking updates are supplied directly by the shipping carrier.

Please note that occasional delays in tracking updates may occur during customs processing or international transit.

8. Multiple Item Orders

If your order contains multiple products, they may be shipped:

  • Together in one package
  • Separately from different warehouses

Separate shipments help reduce delivery delays and improve inventory availability.

You will receive tracking information for each shipment when applicable.

9. Customs and Import Procedures

International shipments may be subject to customs inspections required by local authorities.

Customs processing times vary by country and are outside our control.

Customers are responsible for complying with local import regulations applicable in their country.

10. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • Phone number
  • Country

Incorrect or incomplete addresses may result in delivery delays, returned shipments, or failed deliveries.

Purlvia cannot be responsible for delays caused by inaccurate customer-provided information.

11. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes can usually be made before an order enters shipment.

Once an order has been dispatched, address modifications may no longer be possible.

12. Undeliverable Packages

Packages may be returned if:

  • Incorrect address provided
  • Recipient unavailable
  • Delivery refused
  • Carrier unable to access destination

If a package is returned to us, our support team will contact you to arrange:

  • Reshipment
  • Refund
  • Alternative delivery solution

13. Lost Packages

If your shipment appears lost during transit, please contact us immediately.

Our customer support team will work directly with the shipping carrier to investigate.

If a package is officially confirmed lost, we will gladly provide either:

  • A replacement shipment
  • A full refund

according to your preference.

14. Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Order number
  • Photos of damaged packaging
  • Photos of damaged products
  • Description of the issue

After review, we may offer:

  • Replacement
  • Refund
  • Exchange
  • Store credit

depending on the situation.

15. Delivery Delays

While we work closely with trusted logistics partners, unexpected delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Airline delays
  • Transportation disruptions
  • Public holidays
  • Natural disasters
  • Political events
  • High shipping volumes

We appreciate your patience and understanding in these situations.

16. Refused Deliveries

If a customer refuses delivery without prior authorization, additional shipping costs or return fees imposed by carriers may apply.

Please contact our customer support team before refusing any shipment.

17. Incorrect or Missing Items

If your package contains:

  • Missing products
  • Incorrect items
  • Incorrect quantities

please contact us within 7 days after delivery.

Our team will investigate and arrange a prompt resolution.

18. Packaging

Every order is carefully packaged to protect products during international transportation.

Our packaging process is designed to minimize movement and reduce the risk of damage while maintaining a clean and professional presentation.

19. Shipping Restrictions

Certain regions may experience temporary shipping limitations due to:

  • Government regulations
  • Carrier restrictions
  • Public health measures
  • International sanctions
  • Transportation disruptions

If shipping is unavailable to your location after an order is placed, we will notify you promptly and provide a full refund if necessary.

20. Order Cancellations

Orders may generally be canceled before shipment.

Once an order has entered fulfillment or has been shipped, cancellation is no longer possible.

However, customers remain protected under our 30-Day Return & Refund Policy after delivery.

21. Customer Support

If you have any questions regarding shipping, tracking, delivery updates, or order status, our customer support team is always happy to help.

Purlvia.site

Email: support@Purlvia.site

Phone: (437) 246-9859

Business Address:
7 Flood Pl
Hearst, ON P0L 1N0
Canada

22. Policy Updates

Purlvia reserves the right to update this Shipping Policy at any time to reflect operational improvements, legal requirements, or changes in shipping services.

Any updates become effective immediately upon publication on Purlvia.site.

We encourage customers to review this policy periodically to stay informed of the latest shipping information.

Thank you for choosing Purlvia. We appreciate your trust and are committed to delivering your order safely, efficiently, and with the highest level of customer care.